Our Quality Commitment
Our Quality Commitment
Customers
Communicating frequently with our customers to fully understand their needs and reduce customer complaints by ensuring safe, high quality products are delivered.
Employees
Upskilling our workforce to ensure job satisfaction and continuously providing the necessary training to ensure that all our people can competently fulfil their role in the organisation.
Our Shareholders
Look out for the best interest of the company, help it achieve a competitive position in the market and maintain a profitable operation for the economic benefit of our shareholders, always taking into account the principles of corporate governance.
Suppliers
Ensuring the highest quality standards are maintained throughout the supply chain, starting with our own suppliers; continuously monitoring supplier performance.
Compliance
Ensure compliance with all applicable regulatory, legislative, corporate and other requirements to which the company subscribes.
Continual Improvement
Assess continuously the effectiveness of our management systems and set annual objectives to drive improvement as measured by our key performance indicators. Timely close out of any issues identified in our work processes by quickly identifying root causes and implementing the necessary corrective actions.
Carbon Group is proud to have ISO 9001:2015 accreditation which has been achieved through the implementation of a Quality Management System that focuses on efficiently providing products and services that meet customer and regulatory requirements.